At MyBrainWire, we strive to deliver the highest-quality online tuition services tailored to the needs of our students. We understand that circumstances can change, and we aim to make our refund process fair, transparent, and in line with customer expectations. Please read our refund policy carefully to understand how refunds are managed.
We offer refunds under specific circumstances to ensure a fair resolution for all parties. Refunds are applicable if a session cannot proceed due to technical issues caused by our platform or tutor and cannot be rescheduled. Additionally, if a booked session is canceled due to tutor unavailability and cannot be rescheduled, you are eligible for a refund. For prepaid packages, you can cancel before starting any sessions and receive a full refund, provided no sessions have been conducted.
However, there are situations where refunds are not applicable. Refunds will not be issued if you fail to attend a scheduled session without providing at least 24 hours' prior notice. Dissatisfaction with a completed session does not qualify for a refund unless quality concerns are raised and verified within 48 hours of the session. Similarly, prepaid sessions or packages that have expired beyond their specified validity period are non-refundable.
To request a refund, please email our customer support team at info@mybrainwire.com your booking details and the reason for your request. Refund requests are reviewed within 5-7 business days, and you will be notified of the outcome via email. Approved refunds will be processed within 7-10 business days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
If you cannot attend a scheduled session, you can request to reschedule with at least 24 hours' notice before the session's scheduled start time. Rescheduling requests made within the 24-hour window are subject to tutor availability and may incur additional fees. For special circumstances, such as medical emergencies or unforeseen events, please contact us at info@mybrainwire.com . These requests will be assessed on a case-by-case basis.
If you have any questions or concerns about this policy, please feel free to reach out to our support team. You can email us at info@mybrainwire.com or call us on our dedicated lines for Australia (+61390162672) and the UK (+447464884564) . We are committed to resolving any issues promptly and ensuring your experience with MyBrainWire is seamless and productive.
MyBrainWire reserves the right to modify this policy at any time. Any changes will be updated on this page.
Learn, grow, and succeed with MyBrainWire – your partner in building a brighter future for your child.
Learn, grow, and succeed with MyBrainWire – your partner in building a brighter future for your child.
